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dignity

A Curious Incident in the Post Office

July 11, 2022 by Poornima Manco

It was a Saturday morning, and I was feeling quite Zen. I’d just come back from doing a Body Balance class at the gym. The sun was shining and life felt good. There was an Amazon package I needed to return, so off I trotted to our local Post Office/ Newsagent, hoping to tick off at least one chore on a long to-do list for the day.

At the Post Office, I stood behind an older man in the queue as he communicated with the Bangladeshi gentleman serving him. I detected an American accent and wondered to myself whether he lived locally while mentally working out what else needed doing after this errand. Meanwhile, I spotted that there was in fact another customer, a pink-haired lady standing to one side waiting her turn after the American man.

So far, so very normal.

Then, the Bangladeshi shop assistant spotted the package in my hand and said, “Madam, the post has already gone for the day. The next one is on Monday…”

I replied, “That’s okay. I don’t mind when it goes out. I just need to drop it off…”

Before I could say any more, the American man turned around and snarled at me, ” I was here FIRST! DO NOT PUSH AHEAD OF ME!!!”

Startled, I responded, “Hey! It was the assistant who spoke to me first…”

He turned around again and shouted, “BACK OFF AND SHUT UP!”

His entire body was radiating rage. If he could have reached forward and hit me, he would have. There was spittle foaming at the corners of his mouth and he narrowed his eyes at me, as if just waiting for one more word so that he could smack me. When I refused to engage, he turned his back on me.

At this point, I noticed that he was shaking while counting the money he had withdrawn. I stepped farther away, sensing all was not right with this man. The woman who had been witness to all of this spoke up, saying, “There is no need to be this rude. She was not interrupting your transaction. The postmaster addressed her first.”

At this, he growled at her, “SHUT UP! DON’T TALK TO ME!”

We exchanged glances, and she mouthed, “Americans!”

Now, before I proceed further with this story, I must add that I have plenty of American friends, acquaintances and colleagues who are the loveliest people. Kind, thoughtful, giving, polite and pleasant. He was NOT one of them.

I mouthed back, “Yeah, an ugly one.”

At this, he snapped, “It’s not because I’m American, okay? You were rude!”

We both retaliated with, “No, YOU were rude! We were just waiting patiently in the queue.”

He went back to counting the money, switching from being horrible to us to being polite to the postmaster. At one point, even the postmaster looked at me and gave a tiny shrug, as if to say, “I don’t know what’s wrong with this guy?”

A few minutes elapsed while the lady and I chatted about the sad state of all the banks closing down in the area. I was still shaken from the encounter, but didn’t want him to sense that he’d frightened me in any way. He was a bully, and I refused to give him the satisfaction.

Then, suddenly and unexpectedly, he turned around and said, “I’m sorry.”

The lady looked at him and said, “I get it. It is stressful that all the banks in the area have shut down, and that you need to come to the Post Office now to withdraw money. Even so, there was no need for that sort of behaviour.”

He was still shaking and looking at her when she responded softly, “Alright, I forgive you.”

Then he turned and gave me a supercilious look, waiting for me to say the same. I looked him straight in the eye and said, “No, I don’t forgive you. Your behaviour and your language were uncalled for. That was an unprovoked attack, and no, I won’t forgive you.”

“Fine,” he muttered, “don’t forgive me then.”

When he’d finished counting his money, he peeled off £20 and handed it to the lady, saying, “Here, buy yourself something with this.”

She pocketed it happily, saying, “Thanks, I will.”

He then held out another £20 to me.

I took another step back.

“No, thank you. I don’t want your money! Back off from me right now!” I didn’t raise my voice, but I was very firm as I said this, resolute that this man’s unwarranted behaviour would remain unforgiven, at least by me.

He shrugged, threw me a dirty look, and walked out the door.

After this entire incident, the Bangladeshi shop assistant felt sorry enough for me to take my package for a Monday pickup.

 

My questions are:

Was I wrong not to forgive him in the first place?

Was he trying to buy my forgiveness?

Can money really be the answer to bad behaviour?

 

Upon reflection, I have forgiven him. Clearly, he wasn’t a well man. The problem could be psychological or physical, maybe he has a very stressful life. I’ll never know. But I am proud of myself in that I refused to be bought. My integrity and self-respect were not for sale. Perhaps my refusal of his money will make him reflect, too. Maybe he’ll learn a little something from this incident as well.

People are not commodities. Treat everyone with the respect that you wish to be accorded. A heartfelt apology is worth far more than all £20 notes you might throw around.

What do you think?

 

Filed Under: 2022, abuse, anger, attack, behaviour, belief, Blog, dignity, Integrity, Money

50 Not Out!

September 27, 2021 by Poornima Manco

My father had once told me that life is as unpredictable as cricket. Taking the metaphor further, I can happily report that I have hit my half century with élan. During days of Covid that is not a blessing to be sneezed at! I fully expected to feel some sadness at leaving my youth behind so definitively. Instead, all I feel is a sharp sense of relief. At no point in my life have I ever felt so sure of myself, so comfortable in my skin, and so content with my lot.

Alongside, I’ve learnt quite a few lessons too. This is hard won wisdom, and in detailing it here, my intent isn’t to bore you, but to remind myself how far I’ve come from that gauche, awkward young girl setting foot into her twenties. Of course, there is no end to learning and in the years to come, I hope to amass many more life lessons. However, where I stand today, these are my little nuggets of sagacity. Do with them what you will.

  1. Forgive. My goodness me! If only I’d known how liberating this was. Conventional wisdom always dictated to forgive and forget. I’ve been terrible at both. But as I approached my 50th birthday, all those petty grudges and long-held resentments seemed to fall away. I really didn’t want to carry any of it into my fifth decade. So, my mantra has become forgive, but don’t forget. If someone has wronged me repeatedly, then I’d be a fool to let them do it again. But I will forgive because I do not want to carry the burden of my anger into the future. If I’ve wronged someone, I hope they can find it in their heart to forgive me too.
  2. Ask, don’t assume. Another one of my failings has been to jump to conclusions, often erroneous ones. With only half the information at hand, one can often make totally wrong assumptions. Isn’t it better to just ask, politely? Clarify rather than hypothesize? It’s already serving me well, as I just ask outright if I’m perplexed by someone’s behaviour. More often than not, it turns out to be the most innocuous thing.
  3. Say No and mean it. Aha! This takes many years to solidify into a behaviour choice, especially if you are a people pleaser like me. But, but, but… Time is not an infinite resource. It is up to you to decide where and what you want to spend it on. In my case, I’ve decided that I would rather say no at the very outset than not deliver on a promise.
  4. Be true to yourself, i.e. have some integrity. Recently I’d paid the bill at a restaurant, only to discover later that they had left the entire alcohol tab off the final tally. I could have let it go. After all, it was saving me a pretty packet. But after a sleepless night worrying that I could cost someone their job, I returned to the restaurant to settle the remainder of the bill. Yes, in the short term it hurt my wallet. But in the long term, my conscience and I could live together happily ever after.
  5. Enjoy every day. This is so oft-repeated it’s almost a cliché. It is so important, though, to really stop and smell the roses, to slow life’s treadmill enough to enjoy the view. Who knows which day may be your last?
  6. Have an attitude of gratitude. Really! Try it. Just say thanks to whoever/whatever you believe in. If you have no religious beliefs and think that the world is just chaos, then thank that chaos for everything it’s given you. Life, love, a home, a family, food to eat, clothes to wear, holidays to go on – everything is a gift that we must never take for granted. Just a simple ‘thank you’ will bring many more blessings into your life.
  7. Patience. This from one of the most impatient people you may ever have met. That’s moi! If I could have something day before yesterday, I would. However, life has taught me that all things come to those who wait. Waiting doesn’t mean sitting on your hands and hoping for a million pounds to fall into your lap. It means working quietly and diligently towards your goals without expecting to be rewarded immediately. There is an Indian proverb that goes – सब्र का फल मीठा होता है – which literally means that the fruit of patience is sweet. That it most definitely is.
  8. Confidence. I have two young girls, and I watch them as they navigate the world, unsure of themselves and their place in it. I always pretended I was more confident than I was when I was younger. “Fake it till you make it” was my internal instruction to myself. I don’t need to fake it anymore. Knowing who I am, what I’m not, and that I add value to the world allows me the luxury of being confident, not arrogant. I hope it doesn’t take my girls thirty years to discover their own unshakeable core of assurance.
  9. Growing old is a privilege. Yes, it is, and it’s one denied to many. In the last eighteen months when we’ve lost so many loved ones to Covid, it is even more important to acknowledge that living to a ripe old age is yet another blessing, a prerogative that only the lucky have.
  10. A legacy of kindness. What do we leave behind that is truly important? Wealth, name, fame? Or, the fact that we may have touched someone’s life with a little bit of kindness? To me, that is the only legacy that matters.

50 not out! It’s been a fantastic game so far, and I’ve hit a few sixers along the way. The day I’m bowled out, I hope everyone says, “She had a good innings.”

Because, you see, I really did.

Filed Under: 2021, acceptance, Age, Ageing, behaviour, belief, Blog, Covid-19, creativity, culture, Death, destiny, dignity, family

Trust

February 26, 2021 by Poornima Manco

Val stumbled through the labyrinthine lanes, partially blinded by her tears. Mid-afternoon light filtered through the roof slats of the souk, lighting up the odd piece of jewelled glassware. Hamsas glinted everywhere, open palms offering benediction; the aroma of heavy spices lingered in the air; tourists and locals jostled through the scrum while a cat licked its hind paw. A man ejected a stream of red spittle into a spittoon, and a group of abaya-clad women watched as she blundered past them.

Why had she come here? What had made her rush to this chaotic market when the last thing she needed was noise and confusion? Yet, she walked on unseeing, as voices called out to her, extolling the virtues of their wares.

“Come, come. I give good price, lady.”

“Some babouches for your pretty feet?”

“Cactus flowers, hammam soap, argan oil…”

Shukran and Marhaba hung in the air like two scythes. Streets turned into lanes, packed with tiny shops that seemed to tilt inwards, as though conspiring to collapse on her, burying her alive under stacks of leather goods, lanterns and tagine pots.

Her breath came out in shallow little gasps, and a shiver ran through her. It was hot – a thirty degrees day – but she felt cold, goosebumps lining her arms like little sentinels.

A sudden thirst took hold of her, tears receding as a more elemental want asserted itself. Water, she needed water. But where could she find it here, in this maze of colour and commotion?

She halted, generating a few exclamations as the family trailing behind bumped into her. Apologising, she stepped aside, letting them pass.

Where was she? How long had she been wandering? Would she ever find her way out of this place?

A young man came up to her. Acid-washed jeans and a stubbled face.

“You want carpet?”

“Water.”

“I take you best place. Orange juice. Best in Morocco.”

“Just water.”

“Come, come. I take you.”

She followed him as he snaked his way through the crowds and tangled alleys, whistling a cheery tune.

He brought her to a stall stacked with oranges, grapefruits and lemons, bunches of bananas hanging on either side. The stall owner and her self-appointed guide had a brief chat and a laugh. She spotted a bottle of water behind the owner and pointed to it, but he was already preparing her juice. The guide took a tip larger than the cost of the orange juice. Bemused, she handed over the dirhams, which he pocketed as he disappeared back into the throng.

Ambrosia-like, the liquid quenched her thirst and brought her to her senses. A prayer call from the mosque rang out, and she looked up at the stall owner, who shrugged and made her another fresh juice.

This time she ambled with purpose, stopping now and then to examine a lamp or a piece of jewellery. There was no rush to return, no one to return to. Twenty-four hours had robbed her of certitude and replaced it with the bitterness of betrayal.

She watched the henna lady painting an intricate pattern on the Dutch woman’s hand as her husband commented in guttural tones.

“You want?” The eager young assistant offered to paint her hand, but Val demurred, moving on. A street urchin slammed into her before racing off into a narrow by-lane. The sun had lost its glare, and the air took on a cooler aspect.

Val tried retracing her steps.

Where had she gone wrong? Why hadn’t she seen it coming? How could she have been so naïve, so trusting?

Fatima’s hands beckoned to her from a shop wall. Ward off the evil eye and repel bad luck. Maybe she needed a hamsa now more than ever.

The grizzled old man hunched over in the shop barely glanced up as she stopped to examine his vendibles. There were so many varieties of the talisman: from metallic to ceramic, coloured to camel-bone.

“Which… uh… is best?” She spoke haltingly, unsure of how much English he understood.

He stared at her from under his bushy eyebrows and wiggled his forefinger at the wall.

“All good. Hand of Fatima protect the innocent. Allah eye watch over the pure.”

Val picked out a simple carved camel-bone necklace.

“I’ll take this one.”

She reached into her pocket for the wallet, only to find nothing.

“Oh.”

Colour drained from her face at the realisation of her loss.

The old man shuffled over to her and took the talisman out of her hand, replacing it with a silver one, a turquoise stone in its centre.

“Bismillah.”

She looked at it in wonder.

“May Allah keep you,” he mouthed before sitting back down on his haunches.

Her feet took her home of their own accord.

Filed Under: 2021, adventure, Age, behaviour, belief, Blog, culture, dignity, displacement, Poornima Manco, short fiction, short stories, Short story, trust

The value of self-esteem

September 10, 2020 by Poornima Manco

I’ve often talked about the ill effects of social media – the addiction, the need for outside validation, the mental health issues, the ‘all that glitters isn’t gold’ aspect etc. But recently I stumbled upon yet another disturbing trend. Young girls filming/photographing themselves in their underwear/bikinis purportedly to support a body-positive movement.

Now, I’m a strong advocate of women of all ages and sizes being comfortable in their own skin, and I will shout it from rooftops if need be. I believe that every woman should have the right to wear what she wants, as long as she is comfortable with the sort of attention it attracts. However, flaunting one’s body on a public platform to elicit the approval of strangers, is where I draw the line.

Firstly, there is the safety aspect of it. How can one monitor who is watching/downloading these pictures? Where are these pictures being circulated? How are they being perceived? Secondly, there is the sleaze factor. To a young woman, body acceptance by way of photographing herself may seem to be progressive and life-enhancing, to the two-bit scumbag salivating over them, it’s just another way to jerk off. Sorry about the imagery! But there is no other way to spell it out clearly.

What has happened to our social fabric where it has become perfectly acceptable to derive one’s self-worth from the most shallow of sources? Yes, it’s wonderful to be young and beautiful and to enjoy the spring of one’s lifetime. But if acceptance of one’s self hinges on what other people think, then what happens when that body changes through life, childbirth, disease, accident or ageing?

Isn’t it time that we taught our children that self-worth and self-esteem need stronger roots than just body acceptance? Values such as humility, charity, empathy and forgiveness, character traits such as determination, resilience, patience and fortitude, are purer sources of self-love than any amount of pouting and preening before a camera lens can be.

Healthy self-esteem needs a healthy wellspring, and that can only come from working upon what lies inside. Yes, outside packaging matters, but only up to a point. If you unwrap a beautiful parcel and find it filled with junk, what are you likely to do?

The pitfalls of social media are well documented, but the insidious nature of its erosion of our children’s values and self-worth will have far-reaching consequences unless we start to combat it now. But first, we need to turn that mirror towards ourselves and look at where we are investing our time and teachings. It isn’t too late to steer our children away from conversations about their bodies, to conversations about their minds and souls. Perhaps then, they will realise that the value of self-esteem is far greater than the cost of self-doubt.

Filed Under: 2020, acceptance, behaviour, belief, Blog, Body, body goals, child, childhood, children, dignity, Education, experience, identity, opinion, outlook, respect, self-doubt, self-esteem

Invisible

July 23, 2020 by Poornima Manco

Am I invisible

Because I am old?

Does my grey hair, my wrinkles, my painful joints

Deny me the wisdom of my years?

 

When I was young

You saw me

My hair was like spun gold

My body agile, fertile

 

But my mind was impetuous

Uninformed

Feckless

Reckless

 

Yet, housed as it was

In that body

You listened

You heard

 

Now I know

So much more

Life has taught me

Patience, gratitude, forbearance

 

I could tell you to

Slow down

Take a breath

Think a bit

 

That life is

Accumulated

Through moments that pass

Much too quickly

 

That being present

For yourself

For those you love

Is the most important task

 

That sometimes difficult days

Are given to us as an exam

To teach and test

And pass we will

 

That boredom is

The providence

Of the very fortunate

As is leisure

 

That failure

Is far better

More virtuous

Than regret

 

Would you listen though?

Or, would my words

Pass through you

Like milk through a sieve

 

Has age no meaning

Years no gravitas

Experience no value

Sagacity no usefulness?

 

Because here I sit

In a crowd

Of young ones

And no one hears my voice.

Filed Under: 2020, Age, Ageing, art, behaviour, belief, Blog, change, creativity, dignity, free flow, free form, poem, poetry

Parasite

June 28, 2020 by Poornima Manco

Last night I sat and watched ‘Parasite’ again. Yes, the same Korean film that won the Oscar this year and what a fitting winner it was too. The first time I’d seen this movie on a plane headed to India, and been shaken to the core by it. This multi-genre marvel with themes that intersected and overlapped, left me awed by its sheer complexity, by how black humour segued seamlessly into social commentary and the inevitable tragedy at the end. How, at the very heart of it and despite all indications to the contrary, Bong Joon-ho’s film was about hope. Hope itself being a double-edged sword with its capacity to wound and destroy.

Before you proceed any further, please be warned that this blog post contains many spoilers. So, if you haven’t seen the film yet and don’t want any details revealed in advance, go ahead and surf away.

As a writer, I am an avid consumer of content from various media. It enriches and informs my own work in many many ways. However, a particular quirk of mine is the inability to shut off the analytical side of my brain which sifts through everything to understand themes and patterns, their usage towards building a story and achieving the desired climax. Bong’s extraordinary talent lies in the layering of multiple ideas with a single motif as the objective.

Layers of society are portrayed in the three families depicted in the film. The Parks are representative of the wealthy upper classes, living in airy open-space mansions with chauffeurs and housekeepers at their disposal, the ability to hire tutors or buy foreign goods and toys for their children and organise picnics and parties on a whim. They are the aspirational top tier of society. Nice and naive – both because of the advantages that wealth affords them.

The Kim family, on the other hand, live in a small semi-basement apartment typical of the poorer sections of the Korean suburbs. They drift from job to job, subsisting on minimum wage, eager to grasp at any opportunity that comes their way. It is no wonder then that they have no compunctions about worming their way into the employment of the Parks, using underhand means, replacing the previous employees through a combination of lies, fraud and deceit.

Bong’s treatment of the two families is even-handed. Each is a victim of their circumstances, each believes themselves to be functioning in exactly the way they should be given their station in life.

It’s when a third family is added to the mix that things begin to get muddier. If it is at all possible, there is a tier that lies even below that of the poverty inhabited by the Kims. It is that of the previous housekeeper Moon-gwang’s husband, Geun-sae, who has lived in an underground bunker beneath the Parks’ house, not having seen sunlight in four years.

When the bottom two tiers clash, there is no honour amongst thieves. Each is capable and more than willing to destroy the other in a race for survival, while the top tier remains oblivious to the internecine wars beneath them. This fundamental disconnect is once again underlined in the conversation that Mrs Park has with a friend inviting her over for an impromptu party on their lawns, commenting on how lush and green it is after a night of unprecedented rainfall that (unknown to her) has flooded the Kims’ semi-basement with sewage, making it completely uninhabitable.

The differences are little and large, setting each group apart from the other. From housing to food to body odour, each signifies a societal placement several rungs afar. Can these distances be traversed? Can the scholar’s rock presented to the Kim family bring them the wealth it promises?

Hope drives the film to its conclusion, even as tragedy unfolds on the lawns of the beautiful Parks’ home. In an unexpected twist, Mr Kim drives a knife into Mr Park, a knee-jerk reaction to the lack of respect that has underscored every perfectly civil interaction of theirs. A fundamental disrespect for those that lie below, even while they serve, accommodate and aim to please. Mr Kim’s escape into the bunker previously inhabited by Geun-sae is his falling even deeper into the squalor and ignominy that he has tried so hard to climb out of. His son, Ki-woo’s dreams of being wealthy enough to someday buy the same house and rescue his father from its depths, are a painful reminder that while hope can fuel a fantasy, the daily grind of poverty will irrevocably douse those flames.

The ultimate question is: who is the parasite? Geun-sae who survives on the food secreted to him by his housekeeper wife, the Kim family who aspire to a larger share of the proverbial pie, or the Parks who cannot live without the labours of those who wait upon them?

In the end, we are all parasites in one way or another. But hope is the largest parasite of all, for it feeds upon so much, offering so little in return.

Watch this wonderful film, if you haven’t already! If you have, let me know what you thought in the comments below.

Filed Under: 2020, behaviour, belief, Blog, creativity, culture, dignity, discrimination, empathy, Films

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